The Ex Factor Help & Support

Frequently Asked Questions

Technical Issues

Please check your inbox and look for the ClickBank confirmation email that contains details of your order.  Look for the ‘Ex Factor 2.0’ section of this email (usually the first item listed) and click the large green button titled “Download or Access Your Product”.  Clicking this button will take you to a webpage where you’ll be shown your Members Zone login details (username/password).  Then, simply click “Continue” to proceed to the Members Zone and begin working through the program (detailed instructions on how to open/download the program are provided on each page).

If you already know your Members Zone username and password, click here to go to the Members Zone homepage and enter your login details.  After logging in, simply click the program component you want to access.

If you do not have the ClickBank confirmation email, or if your Members Zone login details are not working, please use the form on this page to contact support and we’ll be happy to assist you further.  (Please provide your order number and details of the issue you’re experiencing in your message.)

program access screenshot

If you have completed your order but have not yet clicked on the green “Access or Download Your Product” button on the ClickBank Receipt Page (shown immediately after you finished placing your order) or in the ClickBank Receipt Email, please do so now as this will create your account automatically, and you will be shown (and emailed) your login details.

If you have already done this and you’ve lost your login details or they are no longer working, please use the webform on this page to contact us so that we can re-set your password and provide updated, working login information.

The Ex Factor e-book is in PDF format, and can be opened on almost any computer or mobile device.

If you are having trouble opening the e-book, please begin by installing the latest version of Adobe Reader, which is available via free download here.

Using a different web browser may also solve any download problems — if you have been using Google Chrome, for instance, try using Mozilla Firefox or Apple Safari instead (all are available for free online).

If you are using a mobile phone (iOS/Android) to access the program, then you will be able to open the book simply by clicking the blue button in the members download area.  You may download it to your phone for offline access.

To download the e-book file to your computer, right-click on the green download button and choose “Save File” or “Save Target As” to save the e-book to your computer’s hard drive.  Once downloaded, the book can be opened in Adobe Reader (a free download already installed on most computers).

The audio course is in MP3 file format, just like any song you would download from iTunes or other streaming / audio download services.  You can play the audio files using the embedded player on the download page, or right-click the blue buttons on the right side of the download page to download the audio files to your computer or mobile device.

If you are unable to play the audio files using the embedded player on the download page, please try using a different web browser (ie. use Google Chrome instead of Mozilla FireFox, for instance).  Please also ensure your browser is capable of playing either Flash or HTML5 video content (check the help documents in your web browser for further details).

If necessary, you can download the audio files (either all at once, or each chapter individually as a separate file) in MP3 format using the links on the right side of the Audio Download page.  MP3 files can be opened on any computer or mobile device.

To unsubscribe from any automated emails, simply scroll to the bottom of any email message and look for the “unsubscribe” link.  Click the link and choose which mailing lists you wish to be removed from. You will be immediately and permanently unsubscribed and will not receive any further automated emails.

Ordering / Billing

The program costs $47.00 US dollars.  This is a one-time fee, there are no recurring charges.

The ClickBank order form may display pricing in your local currency (ie. the current exchange-rate equivalent to $47.00 USD).  You may choose to pay in US dollars or your local currency.

Your order of The Ex Factor 2.0 is backed by an unconditional 60-day money back guarantee, allowing you to try the program risk-free for up to 2 months.

We are committed to 100% customer satisfaction.  If you decide the program is not right for you, simply contact us at any time within 60 days for a full refund.

When you signed up for The Ex Factor, you were provided a unique 8-digit ClickBank order number, which you may be asked to provide in order to verify your order.

All ClickBank order numbers are 8 characters long, and contain both letters and numbers (ie. “S5RZ91LT”)

Your ClickBank order number was included in the subject line of the email receipt that was sent to you by ClickBank upon completing your registration.

This number may also be displayed on your credit card statement after the ClickBank charge (ie. “CLKBANK*COM S5RZ91LT 800-390-6035″).

order number screenshot

Orders of The Ex Factor are handled by ClickBank, one of the world’s leading online retailers.  ClickBank accepts payments from customers in over 130 countries, and allows customers to pay via any major credit card or through your bank account (via PayPal).

If your order is being “declined”, there are several possible reasons:

  • There is an error with the billing information you provided on the order form (please double-check all fields to ensure they are accurate and there are no typos);
  • Your billing address is in a country that ClickBank does not support (the most common are Nigeria, Kenya, and Bangladesh);
  • Your payment has been incorrectly flagged as “potentially fraudulent” by a credit card company’s automated fraud detection system.  This most often occurs when you are using a different computer from the one you normally use, or when you are ordering from a country that is not the same as your billing address (ie. you live in Germany but are trying to order while on holiday in Canada).

If you continue to have problems with your order, please use the contact form on this page to request further assistance.  Thank you for your understanding!

To cancel any recurring subscription (such as 1-on-1 coaching), please click here and fill out the Cancellation Request Form.  You may also simply send us an email with your order number and we will be happy to cancel your subscription.

Please submit your cancellation request at least 48 hours in advance of any upcoming charges to ensure that your request is processed and completed before the next subscription payment is automatically charged.

Essential Info

The Ex Factor 2.0 is a comprehensive guide to reversing a breakup.  It is an online program designed to walk users through the process of getting back together with an ex boyfriend or ex girlfriend.

The program includes an extensive e-book (PDF file format), a 20-part video series, several bonus e-books (PDF file format), and extensive FAQ’s.  The entire program is 100% mobile-friendly — it works on any computer, tablet, or mobile device.

Brad Browning is a world-renowned relationship coach from Vancouver, Canada specializing in breakups and divorce.

He is author of two best-selling programs, The Ex Factor 2.0 and Mend the Marriage.  Both programs have sold tens of thousands of copies to customers in over 130 countries.

Brad’s popular YouTube channel has over 580,000 subscribers and more than 80 million views, he has appeared on local and national media outlets, and he writes for a variety of publications.

Click here to view Brad’s full bio at his website.

Brad offers a 1-on-1 coaching service to a select number of clients.  Learn more about Brad’s coaching service by clicking here, or by signing up for The Ex Factor and choosing to add the Coaching + Advanced Course package to your order (a special offer only available after completing your payment).

No, The Ex Factor is 100% online, and customers do not receive any physical items.

This means that there are absolutely no shipping fees, and the entire program is available immediately after ordering.

The program can be viewed online (with no downloads required), or it can be downloaded to any computer or mobile device for offline viewing.

Yes, the entire program is 100% mobile-optimized and will work on any computer, tablet, or mobile device.